Where is my order?
Depeneding on what stage your package is in (Ordered/Processing/ and Shipping)
What's included in my package?
Do you do custom orders?
Yes, please contact us.
Why are your slimes more than $3.00?
We try to make it as affordable as possible, that's why we have different sizes of slime and not just one size that range from $6.00 - $22.00. We have to pay for our supplies, (Glue, dye, shaving cream, glitter, clay, etc.) stickers, containers, packaging, (Boxes, bubble mailers, paper, ink. etc.) and other extras. We are not pressuring you to buy our slimes.
Shipping + Handling
What do i do if my package arrives damaged?
We are not responsible for damgaed packages in-transit. We're sorry for the inconvinience. Please email email@example.com with a picture of the damaged slime.
I put the wrong shipping address
If you put in an incorrect shipping address, please contact us right away. If your order hasn’t shipped yet we can fix it. If it has already shipped, then it’s out of our control. If the slime gets returned to us, we can send it again but you’ll have to pay for the additional shipping charge.
My package got sent back to your warehouse. What happens now?
Your package was most likely sent back due to an address issue. Incorrect addresses are the most common reason packages are returned. Once we receive the package, you will be refunded for the slimes. However, the shipping will not be refunded.
How do I track my package?
Once you place an order, an email will be sent to the email you have provided with your order with a confirmation number of your payment. Once the item is shipped (within 4-6 days) another email will be sent with a tracking number for you to track your package.
I received the wrong slime. What do I do?
Please email firstname.lastname@example.org with a photo of the incorrect slime.
Do you accept refunds or exchanges?
We do not accept any returns or exchanges since slime is a handmade product and can change its consistency overtime after uses.
Can I cancel my order?
Due to the manufacturing/production of our handmade product, we do not accept any cancellations. All sales are final.
My slime container came cracked. What do I do?
All handcrafted Slime purchased is FINAL SALE. Due to Slime being an expendable product which degrades over time and for health and sanitary reasons. Slime cannot be retured, even if unopened.
Why is my slime shrinking?
It's normal for slimes to deflate/shrink over time!
What age is slime appropriate for?
Slime is great for most ages and especially therapeutic to teenagers and adults! We recommend ages 8 and up for slime (Due to choking hazard, and non-edible), however, if the intended recipient will not try to eat slime (even scented slime), then the judgment is certainly up to you.
Why is my slime sticky/hard/melted?
This can often happen during shipping, especially when there is extreme weather. Check out the “Slime Care” section HERE for instructions on how to correct any issues
Is slime edible?
SLIMES ARE NOT EDIBLE. DO NOT EAT. DO NOT CONSUME.
SLIMES CONTAIN SMALL AMOUNT OF DILUTED BORAX.
Will slime give me an allergic reaction?
We don’t recommend slime if you are sensitive to fragrance or household items such as lotions, glycerin or PVA glue
Do you use borax powder in your slimes?
Yes, we use a diluted borax solution. 1 teaspoon of borax to 2 cups of hot water.
My slime is tearing when I pull it. Help!
Many slime recipes will tear when you pull slime very quickly. Depending on the viscosity of the slime, you will find different speeds either tear or stretch the slime indefinitely. The fun of slime is seeing how different slimes react to these types of tensions!
How long will my slime last?
Your slime should last you a very long time, as long as you take good care of it! We recommend storing your slime in a cool place, away from direct sunlight. Wash your hands before and after each time before playing with your slime to help slow down the growth of bacteria in your slime. Slime is a water-based object, meaning that eventually, it will lose it's moisture(shrink), get dirty, or need to be thrown out. However, it can last for months with proper care.
How do I make Borax Solution?
Mix 1 teaspoon of borax with 2 cups of hot water. Mix it until it dissolves. Only adults 18+ should be making borax solution.