FAQ'S

Orders

Where is my order?


Depeneding on what stage your package is in (Ordered/Processing/ and Shipping) → 1-3 days processing time + 2-7 days transit = 3-10 days to reach you After checkout you will receieve an invoice of your order. Within 3-5 days you will get another e-mail with tracking where you will be able to watch your order.




What's included in my package?


All packages come with the items that you've purchased, extra(s), and your very own slime care instruction card.




Do you do custom orders?


Yes, please contact us.




Why are your slimes more than $3.00?


We try to make it as affordable as possible, that's why we have different sizes of slime and not just one size that range from $6.00 - $22.00. We have to pay for our supplies, (Glue, dye, shaving cream, glitter, clay, etc.) stickers, containers, packaging, (Boxes, bubble mailers, paper, ink. etc.) and other extras. We are not pressuring you to buy our slimes.





Shipping + Handling

What do i do if my package arrives damaged?


We are not responsible for damgaed packages in-transit. We're sorry for the inconvinience. Please email slimeworld.ca@gmail.com with a picture of the damaged slime.




I put the wrong shipping address


If you put in an incorrect shipping address, please contact us right away. If your order hasn’t shipped yet we can fix it. If it has already shipped, then it’s out of our control. If the slime gets returned to us, we can send it again but you’ll have to pay for the additional shipping charge.




My package got sent back to your warehouse. What happens now?


Your package was most likely sent back due to an address issue. Incorrect addresses are the most common reason packages are returned. Once we receive the package, you will be refunded for the slimes. However, the shipping will not be refunded.




How do I track my package?


Once you place an order, an email will be sent to the email you have provided with your order with a confirmation number of your payment. Once the item is shipped (within 4-6 days) another email will be sent with a tracking number for you to track your package.